Privacy Policy

Last updated: October 2025

Introduction

Care Chemist ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Care Chemist is the data controller responsible for your personal data:

Regulatory Information

Registered pharmacy: Care Chemists

Address: 31 The Broadway, Mill Hill, London, NW7 3DA

Pharmacy GPhC Registration Number: 1040634 — View on GPhC Register

Superintendent Pharmacist: Nasrin Haidari Kashkouli, GPhC Registration Number: 2232455

Information We Collect

Information you provide to us:

Name and contact details (email address, phone number)
Information submitted through our contact forms
Service enquiries and appointment requests
Prescription information (when applicable)
Correspondence and communications with us

Information collected automatically:

Cookie data and website usage information (see our Cookie Policy)
IP address and browser type
Pages visited and time spent on our website
Referral source and navigation paths

How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide requested services
To process prescriptions and healthcare consultations
To communicate with you about appointments and services
To comply with legal and regulatory obligations
To improve our website and services
To send service updates and important notices (with your consent)

Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: When you provide explicit consent for us to process your data
Contract: To fulfill our contractual obligations in providing pharmaceutical services
Legal Obligation: To comply with healthcare regulations and legal requirements
Legitimate Interest: To improve our services and communicate effectively

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

NHS services and healthcare providers (when necessary for your care)
Regulatory bodies (GPhC, CQC) as required by law
Third-party service providers who assist in website operation (subject to strict confidentiality agreements)
Law enforcement or legal authorities when required by law

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Contact form data is typically retained for 2 years. Prescription and healthcare records are retained in accordance with NHS and professional guidelines (typically 7-10 years).

Your Rights

Under UK GDPR, you have the following rights:

Right to Access

Request copies of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Receive your data in a portable format

Right to Object

Object to certain types of processing

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission, secure storage systems, and regular security assessments.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Contact Us

To exercise your rights or if you have questions about this Privacy Policy, please contact us:

Right to Complain

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Website: ico.org.uk

Phone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website. Please review this policy periodically for any updates.

Cookie Policy|Terms of Use|Contact Us