Complaints Procedure
Your feedback helps us improve our service
How We Handle Complaints
Our Commitment
Care Chemist welcomes feedback and takes complaints seriously. We investigate all complaints promptly and confidentially in line with GPhC and NHS England guidance.
Response Time
We aim to acknowledge your complaint within 3 working days and provide a full response within 10 working days.
Alternative Channels
You can also submit your complaint in person or by phone using the contact details on our Contact page.
Submit a Complaint
Please provide as much detail as possible so we can address your concerns effectively.
Regulatory Information
Registered pharmacy: Care Chemists
Address: 31 The Broadway, Mill Hill, London, NW7 3DA
Pharmacy GPhC Registration Number: 1040634 — View on GPhC Register
Superintendent Pharmacist: Nasrin Haidari Kashkouli, GPhC Registration Number: 2232455