New Medicine Service (NMS)

Free NHS service providing expert support when you start a new medicine for a long-term condition. We'll help you get the most from your treatment with personalised guidance and follow-up care.

Key Features

New Medicine Guidance

Comprehensive guidance when starting new medications for long-term conditions

Follow-up Consultations

Regular check-ins to ensure medications are working effectively

Side Effect Monitoring

Careful monitoring and management of any side effects or concerns

Treatment Optimisation

Support to maximise the benefits of your new medication

Service Benefits

NHS-funded service at no cost to you

Support when starting medicines for asthma, COPD, Type 2 diabetes, hypertension, or anticoagulation

Help understanding your new medication and how to use it

Identification and resolution of any problems with your medicine

Improved adherence and treatment outcomes

Professional pharmacist support throughout your treatment journey

How It Works

Initial Consultation

Discuss your new medicine, how to take it, and what to expect

First Follow-up (7-14 days)

Check how you're getting on and address any concerns or side effects

Second Follow-up (21-28 days)

Final check to ensure the medicine is working well for you

Feedback to GP

We inform your GP of your progress and any issues identified

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